Cruise Line Support
Cruise Line Support Opportunities.
Learn more.
What to expect as an agent
- Responding to general inquiries
- Describing the booking options
- Explain billing process and options
- Accepting and processing requests for information materials
- Researching and resolving customer complaints
- Billing clarification questions
- Transferring calls or to other client-designated internal support departments or client account representatives
Capabilities of Top Performing Agents for this Program
- Outstanding problem-solving skills
- Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
- Skill and efficiency in writing and verbal communication
- Knowledgeable, friendly and eloquent customer service
- Showcasing expert sales techniques and ability to overcome customer objection
Equipment Requirements
PC Requirements:
- Dual-core 2.8 GHz or better or Intel ” i ” class or AMD Phenom X2 class or better.
- 64 GB total Hard Drive or higher.
- 4 GB of RAM or better
- USB VoIP Headset.
- Windows 7, 8, 8.1 or Windows 10
- Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
MAC Requirements:
- Macs must have an Ethernet port
- MacBook Air and Mac USB-C ports will not be supported
- Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1 or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.
- 64 GB total Hard Drive or higher.
- 4 GB of RAM or better
- Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
**Any other equipment needed will be advised of upon enrollment**
Available Hours
Monday- Friday 8 am- 9 pm EST
Saturday- Sunday 9 am- 6 pm EST
Client requests agents service 20 hours per week, (3 hours) required on a Saturday or Sunday