Frequently Asked Questions

Do you have any questions? We hope that you do! We make every effort to ensure that our agents are well informed. We have listed some of the most common questions we have received as well as the answers.

If you still have more, we invite you to contact us. We look forward to hearing from you.

Yes. We are currently partnered with several work from home platforms. As a CSP (customer service professional) you will have access to work for some of the best companies offering opportunities.

Sadly, there are many scams out there. HF Call Solutions is partnered with Arise Virtual Solutions which is a legitimate work-from-home opportunity. There are thousands of small businesses and their contractors who have enjoyed providing services to Arise for decades.

Partner your business with Hopes Fulfilled Call Solutions today and let us connect you with some of the most prestigious companies! Want to talk to us on the phone? No problem! Fill out our Contact Us form and put in the best time for us to call you and we will call within 24 hours!

Yes, we require a high standard of integrity. Any persons that have been convicted of or pled guilty to any felony or certain misdemeanor charges will not be approved as an agent. There is a one-time fee of $9.99 for processing payable to our parent platform.

Unfortunately, there are no benefits such as medical, dental, vacation, etc. You will be an independent contractor NOT an employee. Therefore, any coverages needed will be the responsibility of the CSP.

No, our agents are independent contractors that are fully certified professionals and do not attend “training”, you are not paid during what is called “certification”. You will be required to attend any and all certification courses. Once you have successfully completed the course which takes approximately 3-6 weeks, depending on your chosen client, you will start taking calls which you are paid for.

Yes, because you will be a contractor, you will be required to pay a registration fee for any client you choose. That cost can range from $14-$149.00.

Your compensation can be as little or as big as you make it. You choose the client that you want to service. Some choose their client for the compensation rate only. Some choose a client because they are open 24/7 and some choose a client that is super easy with less hourly pay. You set your own schedule and choose when and how much you work. Your paycheck is up to you!

We have team members making between $200–$1300+ bi-weekly!

The admissions process takes as little as 1 day. Once you complete the admissions process and join the HF Call Solutions team you then choose a client certification course. Realistically, it may be around 30 days before the class starts. Classes are typically around 30 days but some are self-paced and can be completed in a matter of hours. Once certified you can start working immediately. Depending on how quickly you choose a class, it can take up to 2 months.

Because you are self-employed, you are in control on when and how much you work. Choose a client that has a contract that meets your needs. If you need to provide your services only during the daytime or would like a client that is open 24/7, you can choose to do so.

Partner with HF Call Solutions today and let us connect you with some of the most prestigious companies! Want to talk to us on the phone? No problem! Fill out our Application form and put in the best time for us to call you and we will call within 24 hours!

No, taxes are not deducted from your pay. Because you are an independent contractor, you will receive a 1099 form in place of a standard W-2 for tax purposes every year.
At this time, we only contract with agents within the United States, with the EXCEPTION of the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin.
  1. Complete the Application form here.
  2. Make sure you have a working computer that will meet HF Call Solutions’ guidelines. See the technical requirements here.
  3. Purchase a USB headset for your certification class. This is a headset that plugs into your computer. See our recommendations.
  4. Purchase a headset that can plug into your telephone. (Cordless phones are not accepted.) See our recommendations.
  5. Have or prepare to have a land-line telephone with no features or a digital phone line through your cable or internet company.
  6. You will receive an email once you have chosen a client with links to fill out your affidavit of ID, proof of servicing address, proof of identity, W9 form and Direct Deposit form. These forms must be completed before you are allowed to service a client.
  7. You will be invited to join our private Facebook group. Facebook is where we make important announcements and offers. If you do not have a FB page, you can create one at www.facebook.com.

If you are ready to get started, fill out the Application form here.

By joining our family, you will be starting a whole new life for yourself. You will enjoy the freedom and flexibility that many don’t have access to. You are able to set your schedule 1 week in advance at minimum with the ability to change it as needed.