Home warranty support

Home Warranty  Support Opportunities.

Learn more.

What to expect as an agent

  • Receive inbound calls from existing contract holders (customers) on an item that is covered under their contract agreement to initiate a claim or follow up on an existing claim.
  • Respond to general inquiries.
  • Describe the services, plans, and requirements.
  • Process change of address requests.
  • Accept and process requests for informational materials.
  • Research and resolving customer complaints.
  • Performing callbacks as a customer resolution
  • Responding to billing clarification as well as claim status questions and inquires
  • Transfer calls to the client’s direct Customer Service when required.
  • Facilitate three-way conferencing and scheduling between customers and service providers.
Home warranty support agent
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Capabilities of Top Performing Agents for this Program

  • Deliver fluent written and verbal English
  • Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
  • Skill and efficiency in writing and verbal communication
  • Knowledgeable, friendly and eloquent customer service
  • Showcasing expert sales techniques and ability to overcome customer objection

Equipment Requirements

PC Requirements:

  • Dual-core 2.8 GHz or better or Intel ” i ” class or AMD Phenom X2 class or better.
  • 64 GB total Hard Drive or higher.
  • 4 GB of RAM or better
  • USB VoIP Headset.
  • Windows 7, 8, 8.1 or Windows 10
  • Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

MAC Requirements:

  • Macs must have an Ethernet port
  • MacBook Air and Mac USB-C ports will not be supported
  • Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1 or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.
  • 64 GB total Hard Drive or higher.
  • 4 GB of RAM or better
  • Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

**Any other equipment needed will be advised of upon enrollment**

Available Hours

7 days a week

24 hours per day

365 days per year

Client requests agents service 20 hours per week, (3 hours) required on Mondays

Starting Pay: $10.80 per hour