Roadside Assist Support

Roadside Assist Support Opportunities.

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What to expect as an agent

  • 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:

***a vehicle that won’t start
***flat tire(s)
***keys locked inside a car
***vehicle out of gas
***vehicle in an accident

  • Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
  • Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
  • Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
  • Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services
  • Probe to identify the need of the customer based on vehicle inoperable situation
  • Identify the customer’s location using Google Maps and other client tools
  • Provide policy coverage details based on the specific client program
  • Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
  • Provide status updates to customers calling after the initial request for assistance was processed
Remote opportunities
Customer Care agents

Capabilities of Top Performing Agents for this Program

  • Deliver fluent written and verbal English
  • Demonstrate a proven ability to deal with challenging customers and situations
  • Be confident inability to achieve metrics
  • Build and maintain strong working relationships through exceptional communication
  • Provide proven problem-solving capabilities to deliver practical solutions
  • This is a best-fit Opportunity for an agent wanting to service from 8: 00 AM – Noon EST and/or 4:00 PM -8:00 PM EST as 50% of hours offered fall in these drive time windows
  • Working knowledge of google maps and other mapping resources.

Equipment Requirements

PC Requirements:

  • Dual-core 2.8 GHz or better or Intel ” i ” class or AMD Phenom X2 class or better.
  • 64 GB total Hard Drive or higher.
  • 4 GB of RAM or better
  • USB VoIP Headset.
  • Windows 7, 8, 8.1 or Windows 10
  • Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

MAC Requirements:

  • Macs must have an Ethernet port
  • MacBook Air and Mac USB-C ports will not be supported
  • Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1 or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.
  • 64 GB total Hard Drive or higher.
  • 4 GB of RAM or better
  • Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

**Any other equipment needed will be advised of upon enrollment**

Available Hours

7 days a week,

24 hours a day,

365 days

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

Starting Pay: $10.00 per hour